Since our launch in Jamaica in 2001, Digicel has expanded rapidly and now spans 32 markets in the Caribbean, Central America and Asia Pacific. In recent years we have evolved into a Total Communications and Entertainment provider by broadening our
Since our launch in Jamaica in 2001, Digicel has expanded rapidly and now spans 32 markets in the Caribbean, Central America and Asia Pacific. In recent years we have evolved into a Total Communications and Entertainment provider by broadening our products and services to include Cable TV and Broadband, Digital Advertising and Business Solutions. We are proud to serve our valued customers across a number of different platforms at home, at work and on the go. Employing over 6,500 people we have invested more than US$5 billion in our business worldwide to bring leading edge technologies and services to the countries in which we operate.
We take great pride in creating an EXTRAORDINARY work environment in which our people can excel. Digicel brings together smart, dedicated and energetic people from all walks of life. With 92 different nationalities represented, we are a truly global organisation.
Whether working within our technology, commercial or operational areas Digicel life is always engaging, dynamic, and above all rewarding. Our people are always looking to challenge the status quo and understand how we can be better for the good of our customers and our communities. Sound good?
Visit www.digicelgroup.com for more information.
We invite applications for a new Digicel Opportunity - ICT Implementation Engineer
Primary objective of the job:
The ICT Implementation Engineer is responsible for rollout of network elements and delivery of services to our customers.
The Engineer is responsible for ensuring that all service delivery targets are achieved by engaging all key stakeholders such as, ICT Service Delivery, ICT Sales, PCC, NOC, Field Engineers, RF Engineers, Transmission Engineers, and Contractors in accordance with internal SLA's and KPI's.
The Engineer is also responsible for ensuring that proactive management and support for all nodes, systems and network elements are provided in support of Digicel's business strategy and commitments to our customers to deliver high quality services where it is deemed necessary.
To provide assistance to all key stakeholders in ensuring that best practices are developed and practiced for all technologies and services that are deployed.
Main Duties and Responsibilities:
- Ensures that services are delivered to customers in a timely and professional manner
- Promptly resolve all network and customer related issues.
- Do preventive and corrective maintenance of infrastructure to prevent inadvertent outages of service to our customers.
- Execute service provisioning and systems integration for all services consistent with standard service profiles and best performance standards.
- Ensure that the NOC/Managed Service Center and the relevant fault management systems have full view of all network nodes and elements in order to provide proactive monitoring and fault reporting. These details need to be provided at completion of implementation to the MSC as part of Acceptance into Service (AIS)
- Ensure that all customer network nodes and elements are properly tested and accepted in accordance with Acceptance Test Procedures (ATP) prior to being commissioned into service.
- Ensure that end to end systems are properly monitored, support/maintenance contracts are adequate and necessary performance measurement tools and reports are implemented.
- Ensure that all systems and network elements are implemented with the appropriate level of security, and interfaced to allow for full surveillance and remote monitoring.
- Perform R&D with a view of continuously improving on, technology, products and services and customer experience.
- Monitor customer fault reports and performance statistics and ensure that corrective measures are implemented whenever outages or network degradation are detected.
- Liaise with Service Delivery Management team to ensure timely, accurate and professional delivery and maintenance of services.
- Provide timely and accurate reports as per business requirement.
- Attend technical meetings with internal and external stakeholders
- Conduct pre-installation site surveys to ensure all is in place for actual installations
- Prepare Scope of Work (SOW) documents for all installations
- Ensure Acceptance Test Plan (ATP) are executed at the end of each installation and signed by customer
- Ensure that Customer Acceptance Form (CAF) and Customer Premise Equipment Form (CPEF) are signed by customer at the end of each installation.
- Provide all the relevant information needed for AIS
- Ensures that services are delivered to customers in a timely and professional manner.
- Maintain all procedures that are developed and implemented to enforce and sustain the highest quality of services in a manner consistent with agreed SLA and business objectives.
Academic qualifications and experience required for job:
- B.Sc. in Computer Science or equivalent
- At least three (3) years' experience in IP & Data technology.
- Cisco CCNA, CCNP, CCNP Voice or Check Point CCSA/CCSE will be an asset.
- Avaya and HP proficiency desirable
Functional Skills:
- Network Management Systems (NMS) and report generation
- Installation and configuration of Cisco Routers/Switches/IP PBX, Avaya IP PBX (Ip Office and Aura if possible), Check Point Firewall, Wireless Routers/Access Points, Voice Gateways and Analog Terminal Adaptor
- Functional operations, maintenance of Video and VoIP technologies.
- Fault management and functional integration/operation of the MSC
- Network Security
- Structure and operation of Internet gateway links.
- Network planning, engineering and development.
- Equipment evaluation and selection process
- Report writing & analysis
- Project management of medium to large projects, preferably rolled out to users across multiple sites
- Growing trends with technology especially in the areas of IP/IT technologyAnalytical and performance reporting/generating tools
- Electronic requisitioning and work-flow based approval systems
- SLA development and performance management tools
- Knowledge of OS such as Linux/Unix and Windows is an asset
In return, you will have the opportunity to work in a fast-paced, enterprising environment, where your skills will be valued and rewarded. Digicel recognizes our staff and management team are largely responsible for our success to date. Digicel's unique culture is driven by an entrepreneurial style encapsulated by our Chairman, board of directors and management, all seasoned telecom executives and industry experts with vast experience in building, expanding and marketing mobile services globally.