The Trainer is a content expert that continually develops methods to help agents achieve specific learning outcomes. The trainer incorporates, implements and analyzes the results of training needs assessments in order to improve daily and monthly productivity and performance goals.
The Call Centre Manager is accountable for the daily management of the call centre. This includes responsibility for monitoring and assessing work of agents and providing feedback to maximize performance.
To provide the highest standard of patient assistance with frame and lens selection, assists them with enquiries regarding their eye care needs and performs repairs and maintenance on their spectacles.
The optometrist is responsible for delivering a professional and comprehensive eye exam, and for providing professional advice on visual problems, prescribing corrective lenses and fitting spectacles or contact lenses when required