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Primary objective of the job:
The Headend Manager is responsible for Headend staff and functions associated with the installation, operation and maintenance of FTTH.
Main Duties and Responsibilities:
Manages the daily a
Primary objective of the job:
The Headend Manager is responsible for Headend staff and functions associated with the installation, operation and maintenance of FTTH.
Main Duties and Responsibilities:
Manages the daily activities of the Headend and hub sites in order to meet departmental KPIs and company objectives while maintaining high service standards for our customers.
Reviews service orders and trouble tickets closed by the department for accuracy and then determine route cause analysis.
Performs quality control assessment of all office installations and repairs to ensure they meet company standards. Equipment includes but is not limited to CMTS, Digital and analog receivers, Video modulation systems, Video multiplexers, Aggregation equipment, Optical lasers and receivers, FTTH RF overlay equipment, Servers, Routers, Switches, SDHD Encoders, VOD server and storage devices, satellite dishes and receivers Performs skills assessment of all Headend Engineers and recommends training as required. Coordinates monthly safety training to protect employees and company assets Teams with the NOC, field operations and Network Engineering to develop processes to make the companyrsquos network more efficient, reliable and customer centric.
Oversees FCC proof of performance tests to ensure the proper operation of the system documenting CN, CSO,CTB, Chromes, Lummis and Dif-GainDif-Phaz measurements Ensures all equipment is properly alarmed, monitored and remotely accessible. Recommends and approves budget, expenditures, and appropriations for the department. Prepares and delivers operations presentations as necessary.
Communicates with other departments to ensure troubles and service orders are worked in a timely manner.
Recommends or initiates personnel actions, such as promotions, transfers, discharges, disciplinary measures, pay increases, etc. Responsible for timely performance evaluation of employees based upon measurable objective criteria.
Academic qualifications and experience required for job:
7 years' experience in the HFC industry installing and repairing video delivery system and set top box infrastructure.
2 years' experience with Microsoft Media Room IPTV video headend and associated equipment.
Must be able to load, configure and test all software and network elements necessary for the proper operation of an HFC and IPTV video headend.
In-depth knowledge of IP Networking principles.
Working knowledge of ACDC theory as it applies to telecommunications.
Must have working knowledge in the MS Office suite of products (Word, Excel and PowerPoint) Desired Qualifications -Experience with Cisco
- DNCS and Set top Boxes Arris
- BMRBigband, CMTS C4, ServAssure, CMMFlex VOD Harmonic
- Prostream encoders Pathtrak, Ineoquest and Continuity monitoring systems RGB
- broadcast network processor (BNP), Modular Media Converter (MMC), Simulcast Edge Processor (SEP), Universal Scalable Modulator (USM)
- JuniperCisco certifications or equivalent DOCSIS, Microsoft Media Room IPTV video, juniper
We accept MS Word, PDF and Rich Text Format. Maximum file size 2MB
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Headend Manager - Fibre
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