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Primary objective of the job
Maintain the Network Core for Fibre Optic to the Home (FTTH) and related nodes to deliver the highest possible quality service to our customers. Monitor key KPIs and effect changes where necessary to ens
Primary objective of the job
Maintain the Network Core for Fibre Optic to the Home (FTTH) and related nodes to deliver the highest possible quality service to our customers. Monitor key KPIs and effect changes where necessary to ensure the best quality at the lowest cost
Main Duties and Responsibilities
Assist with design and engineering of reliable, high performance and manageable data complexes for existing services/platforms as well as new service offerings
Perform hands-on system engineering and systems administration work, which will in many cases require night maintenance window work
Ability to quickly respond to critical service impacting issues with intuitive out-of-the-box ideas and solutions
Prioritize multiple high-visibility projects and drive decisions and resolutions for unique problems that may not have existing/complete solutions
Work with local groups to develop and complete design, sizing, and call flow models to ensure platforms being sized and installed will meet performance and capacity requirements
Responsible for assisting in the purchasing and coordinating the installation and implementation of hardware equipment necessary for capacity growth and new functionality of data platforms
Interact with cross functional teams, Planning, Maintenance Engineering, Transport, Provisioning, Data Mediation, Revenue assurance and other organizations to design and deploy components for best efficiency and reliability.
Submit NSRs, PSRs and all other requests necessary to bring the platform on the network
Assist and co-ordinate performance benchmarking on the platforms as well as identify hardware best suited for the platform while bearing in mind the space, power and cooling requirements/constraints and work with vendors to fully understand needs of the application to optimize system and storage configuration to achieve highly and reliable capacity ratings
Work with capacity SME's and planning organizations to develop and implement strategies and tactical plans for ensuring sufficient network capacity of infrastructure platforms
Effectively manage vendors and work with them to obtain quotes, negotiate pricing, and ensure their products and services meet Verizon Wireless' requirements and standards.
Hold vendors accountable if their products and/or services fail to meet expectations and standards.
Work with vendors to integrate systems into production
Ensure the value of the products and services received are in line with vendor pricing, PO's are in compliance with company procurement policies, and that invoices are paid on time.
Assist in providing subject matter expertise.
Help train new team members.
Provide presentations to other groups as required
Preventative and Corrective Maintenance
Assess maintenance needs including related time and costs
Manage Network upgrades/expansions to ensure compliance with existing policy and practice for eg. Planned works
Create structured reporting formats to concisely capture all relevant activities. Both for weekly status of activities as well as for emergency fault reporting
Provide feedback on quality of reports received -to be used as an ongoing assessment of performance
Ensure the timely completion of preventative maintenance routine assignments on all nodes.
Ensure timely completion of preventative and corrective maintenance assignments on all nodes
Manage the maintenance of accurate records of all changes.
Write software for the various nodes
Identify the need for and implement network optimization, expansions and enhancements
Monitor all signalling links and performance KPIs to prevent losses on all nodes to ensure 99.99% availability.
Ensure all hardware and software faults in the core switches and their related transmission equipment are resolved within the agreed SLA.
Manage relationships with local interconnects and integrated Digicel Business units (BUs) on Interconnect issues
Manage vendor relationships to ensure accountability through adherence to contract and SLA.
Ensure that adequate capacities are available at all times across all nodes (including GSM switches, CDMA switch, SCPs and Cisco ITP) and Trunk routes
Support owners of Real time billing platforms connected to NSS nodes
Provide support as final Digicel Jamaica internal point of escalation for subscriber configuration issues.
Provide Technical Support to all other Digicel Markets
Provisioning
Implement new and upgraded software and hardware
Design and implement fibre expansion between core nodes and third party nodes
Perform Network configurations (e.g. Digit analysis, MTP3 and SCCP routing)
Manage the Integration of new nodes
Manage the integration of new Digicel territories
Design and Implement new products or Services and support business in developing Technical and Service description. (Jamaica has been the test bed for most of Digicel's products)
Statistical Analysis of Data
Analyze routine measurement results
Analyze traffic data information
Keep accurate records of all events and system configuration.
Analyze traffic statistical data to enable early fault detection.
Prepare Measurement Programs on core switches to provide statistics for network planning.
Administrative
Keep accurate records of all events and system configuration.
Analyze traffic statistical data to enable early fault detection.
Prepare and submit weekly reports.
Establish and maintain office equipment log.
Ensure the security of all system files and billing information
Prepare data transcript for Planned Works/Network Expansion.
Prepare Measurement Programs on core switches to provide statistics for network planning.
Provide cross-training to other teams
Provide on-the-job training for new members of staff
Academic qualifications and experience required for job
Bachelor Degree in Electrical Engineering specializing in Telecommunications or any other related field.
Minimum three (3) years' experience in the telecommunications field
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Fixed Switch Engineer
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