Field Service Technician

 OVERRAL OBJECTIVE & PURPOSE

Properly maintains and services IGT equipment at Retailer (Customer) locations.

  Responds to dispatches for resolution of Retailer issues, maintains, installs, removes and or repairs lottery equipment 

PRINCIPAL DUTIES & RESPONSABILITES

• Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.

• Provides preventative and corrective maintenance to IGT’s equipment at retailer locations within Jamaica.

• In conjunction with Comms Tech solves communication problems at retailer locations.

• Evaluate and grade new and existing sites in accordance with established practices and directives from IGT.

• Promptly remove and relocate IGT equipment and peripherals at retailer locations.

• Maintain inventory of equipment and its location in the corresponding area of the division.

• Assists and answers inquiries from retailers on policies and procedures related to Lottery programs.

• Assists in the implementation of activities aimed at increasing Agent sales for all Lottery Products.

• Delivers in the most detailed, punctual and effective manner all requested / required forms and reports 

• Accurately record and report in a timely manner in accordance with established and required manner / medium all field activities.
• Adhere to IGT's vehicle policy regarding the use and maintenance of the company vehicle; this includes performing scheduled preventative maintenance tasks.

REQUERIMENTS

ACADEMIC BACKGROUND

EXPERIENCE

Indicate the areas, positions, hierarchical level and years where it would be advisable for the candidate to have previously worked

• Good communication skills
• Good health/vision/manual dexterity/mobility
• Alertness/Awareness
• The ability to communicate well with people
• Displays consistently good time keeping and punctuality habits
• Professional work ethics and civility towards staff and the public is maintained

ESSENTIAL REQUIREMENTS

Specify the general and specific knowledge for the development of the functions of the position

• Technician’s Certificate in Electronics/Telecommunications discipline
• Good interpersonal skills
• Minimum of at least one year’s work experience in related field
• Must have a valid General Driver’s License and a good driving record

• Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds
• Ability to use, repair and maintain machines and tools
• A good knowledge of the roads and districts in Jamaica 

LANGUAJES

Required language: ENGLISH