POSITION SUMMARY
The Outbound Telesales Agent is responsible for frontline representation of Digicel FTTH products and services primarily to the Consumer base. This includes: up selling and cross selling to our existing base, generation of new business opportunities to achieve set target.
KEY FUNCTIONS
a) Continuously seeks and capitalizes on opportunities to exceed the expectations of customers (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner.
b) Understand the FTTH products/services being sold and how it may be differ from similar products or services sold by competitors.
c) Able to recommend to existing and new customers the product that best fits both his/her needs and budget.
d) Communicate effectively how the recommended product will help/satisfy the customer's needs.
e) Conduct Upsell campaigns based on specific projects.
f) Perform outbound calling to potential customers who may have shown an interest or requested information regarding a product/ offer or have maybe requested information.
g) Able to handle inbound and/or outbound calls dependant on the specific project.
h) Assist with customers' requests for direct contact resigns and query assistance.
i) Communicate clearly and effectively with customers.
j) Manage the duration of all calls, recognize and manage assertive customer calls.
k) Ensure the timely and accurate update of all sales-related reporting databases, mechanisms and reporting tools as required.
l) Attend and actively participate in all products and services training, utilize the acquired skills and product knowledge to enhance customer service delivery and make recommendations for improvement.
m) Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.
n) Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
MINIMUM QUALIFICATIONS AND EXPERIENCE:
Five (5) CXC passes inclusive of Mathematics and English
1-2 years relevant work experience in Call Centre.
Experience in sales is preferred.
Experience in and with the mobile telecommunications sector would be considered a valuable asset.
An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.