Responsible for the preparation, installation, maintenance, testing, repair and termination of fiber optic cabling, communications and other devices at customer premises in accordance with dispatch service orders.
PURPOSE:
Responsible for the preparation, installation, maintenance, testing, repair and termination of fiber optic cabling, communications and other devices at customer premises in accordance with dispatch service orders, HSE requirements, professional FTTH standards and Massy Technologies Customer Service Standards. Provides product and promotional information to the customer.
RESPONSIBILITIES:
Delight customers daily in keeping Massy Technologies Customer Service Philosophy
Install, maintain and repair fiber equipment including inside wiring and fibre jumpers at the Fiber Distribution Hub.
Manage fiber optic cable from the pole to outside the house
Manage CAT6 cable within the home
Test the end devices for connectivity Connect the customer to the network and
demonstrate that all services are working
Educate customers on service features and functionality
Utilize various test equipment to analyse equipment trouble and takes appropriate maintenance/corrective action.
Complete and submit all documentation in accordance with Massy Technologies specifications and in a timely manner
Manage, protect and secure inventory assigned
Complete Job Safety Analysis (JSA) Forms per job and participate in tool-box meetings
Upsell and cross-sell products and services to customers when appropriate
Perform any other related duties as required
REQUIREMENTS:
Relevant hands experience in Fiber Optics installation
Diploma in Computer Networking/Electrical Installation/Fibre Optic Installation Certification will be an asset
Solid understanding of Fibre Optic Technology and configuration
Knowledge of OTDR and other measurement techniques for quality assurance and troubleshooting
Knowledgeable of operating systems such as iOS, Android, Windows, Mac OS etc.
Ability to climb T&TEC poles
Ability to work at heights and in confined spaces
Ability to perceive differences in wire and cable colors
Valid Drivers Permit with a minimum of two years’ driving experience
Heavy-T License will be an asset
Ability to lift, carry, set-up, climb and take down ladders.
Available to work within a shift environment