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The Sales Operations Analyst will be focused on building the processes, systems and reporting necessary to measure key performance indicators for the sales team. Developing intuitive and reliable dashboards using tools such as Salesforce, Microsoft Excel, other tools etc. will be crucial to the Analyst's success. The Analyst must be able to clearly communicate sales management objectives to sales teams and collect feedback on process difficulties from those teams in order to facilitate continuous improvement of our sales operations. Additionally, the Sales Operations Analyst will be tasked with ensuring that the field sales teams understand the tools designed to help them increase their productivity. The Analyst should act as an advisor, ultimately helping sales managers to identify and overcome challenges thereby helping to enhance the productivity of the department.
Main Duties and Responsibilities:
Develop and implement detailed and accurate reports for the Sales management team, providing visibility into performance against key business objectives
Provide support to the field sales organization on CRM usage, sales operations processes, and operational reports
Ensure consistency, reliability and, quality of all standard reporting deliverables
Build ad hoc reports and analyses based on requests from the sales team
Develop new tools to promote sales productivity utilizing Salesforce.com
Provide training on use of IT sales tools
Communicate effectively with field sales managers to identify and address areas for improvement
Build and maintain advanced excel models to measure and analyze key metrics for the sales organization
Develop Sales and Industry intelligence reports to influence trends and go to market strategies
Keep abreast of Best Practices and market trends
Generate Sales Acquisition and Churn reports to influence sales strategies
Generate Sales revenue reports to influence sales strategy
Manage, Map and document all processes
Combines analytical insight with brand & promotional insight to understand the combined effects on sales performance
Develope business models and presenting at a senior level
Budget management and forecasting is essential.
Strategic sales reporting - stay on top of metrics to help spot trends and issues as they arise
Maintaining access to all sales systems interface and tools, CRM, SalesForce etc - user training, basic maintenance (i.e. building fields, reports and dashboards), troubleshooting, and data integrity
Evaluating sales tools to enhance operational efficiency
Working with Sales Channel and teams to optimize systems for continuous improvement and efficiencies
Running periodic larger-scale analyses on close rates, pipeline movement, seller efficiency etc., as well as developing new key metrics to track
Any other tasks required to improve and streamline best practice in the Consumer Sales Operations.
Skills & Qualifications
Telecommunications or related operations or analytical experience
Bachelor's degree required. Field of study: Business Management, IT & Computer-Science, Electronic or Telecommunication Engineering.
Knowledge, Skills, and Abilities: Business process mapping, Sales, Deep Business Insight, Enable Change, Cross Boundary Collaboration.
DISCLAIMER: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.
MINIMUM QUALIFICATIONS AND EXPERIENCE:
Bachelor's degree AND related certification OR equivalent combination of education and experience
1-3 years' experience performing similar role / duties
Experience in and with the mobile telecommunications sector would be considered a valuable asset.
An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.
Functional Skills
Excellent verbal and written communication skills
Excellent analytical/innovative skills required
Excellent Interpersonal skills
Strong Teamwork skills
Innovative, resourceful and self-motivated
Strong computer skills including the full suite of Microsoft Office solutions is mandatory
Strong Time and Project Management skills
Must own and operate reliable motor vehicle which is to be made available for company use.
We accept MS Word, PDF and Rich Text Format. Maximum file size 2MB
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FTTH Sales Operations Analyst
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