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After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia-Pacific. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Cup. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team. Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes. Visit www.digicelgroup.com for more information.
FTTH Quality Inspector
Main Duties and Responsibilities:
To be specifically responsible for quality and safety assurance in the field - to check the third party's own quality and safety standards to maintain the Digicel customer experience, safety and brand standards
To conduct a minimum of 1 full quality check (of the crews within installations and fault repair) per crew per week
Report back to the Installation and Fault Repair Supervisor of any serious breaches of health and safety, quality, brand representation and / or repeat breaches of a less serious natureTo carry out regular vehicle, equipment (consumables / CPE) and personnel presentation checks of the Field Crews within the field
To conduct regular audits of Field Team Leaders records to ensure that the Digicel field requirements and standards are being adhered to
Skills & Qualifications:
Bachelor's degree in Management, Engineering or related field.
A Master's degree would be considered an asset.
5 to 10 years in the management of fibre outside plant operations or fibre service delivery operations.
Experience in managing 3rd party vendors and management of customer interactions within a telecoms environment.
An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.
Functional Skills:
Very strong people management skills
Strong Task & Team orientation
Excellent verbal and written communication skills
Excellent Interpersonal skills
Innovative, resourceful and self-motivated
Goal oriented and driven towards success
Advanced spreadsheet skills is mandatory
Strong Time Management skills
Very strong financial management skills and acumen
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FTTH Quality Inspector
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