Executive Manager, Banking Services
The National Bank of Dominica Ltd. is a leading indigenous bank in the Eastern Caribbean Currency Union. We are seeking an Executive Manager, Banking Services with effective leadership skills who can effectively and efficiently manage the Banking Services Department of the NBD Group. Our ideal candidate would have a proven and successful track record in sales in a competitive market, a thorough knowledge of banking services, and customer service best practices and requirements in banking.
As the Executive Manager, reporting to the Managing Director, the individual will provide strategic leadership by working with the Executive Management Team to ensure the profitable, customer centric and continued development of the Bank’s banking services. In addition, the Executive through strong leadership, knowledge and application of best practices and requirements in banking, will drive sales, service excellence and seize opportunities to increase market share, revenue and profitability in alignment with NBD’s strategy, policies and Eastern Caribbean Central Bank (ECCB) guidelines.
Specific Accountabilities include but are not limited to:
Corporate Profile:
We are seeking an individual who has the ability to work effectively as a member of a team, in a fast-paced environment and is able to contribute significantly to achieving the organisation’s goals and objectives.
The candidate should possess a Master’s degree in the field of Management, Finance, Banking Services, Business Administration or relevant area with work experience of at least eight (8) years in commercial/retail banking, with a minimum of five (5) years in a senior management position comparable in nature to the requirements of this position.
Your profile should include:
Only shortlisted candidates will be contacted.
The National Bank of Dominica Ltd. is a leading indigenous bank in the Eastern Caribbean
Currency Union. We are seeking an Executive Manager, Banking Services with effective
leadership skills who can effectively and efficiently manage the Banking Services Department of
the NBD Group. Our ideal candidate would have a proven and successful track record in sales
in a competitive market, a thorough knowledge of banking services, and customer service best
practices and requirements in banking.
As the Executive Manager, reporting to the Managing Director, the individual will provide
strategic leadership by working with the Executive Management Team to ensure the profitable,
customer centric and continued development of the Bank’s banking services. In addition, the
Executive through strong leadership, knowledge and application of best practices and
requirements in banking, will drive sales, service excellence and seize opportunities to increase
market share, revenue and profitability in alignment with NBD’s strategy, policies and Eastern
Caribbean Central Bank (ECCB) guidelines.
Specific Accountabilities include but are not limited to:
i. Developing and implementing in collaboration with other pertinent departments
exceptional customer service initiatives towards strengthening the service excellence
brand.
ii. Contributing to the preparation, implementation and monitoring of the Bank’s strategic,
operational plans and annual budget.
iii. Leading the preparation of the Banking Services strategic and operational plans.
iv. Preparing and monitoring the Department’s overall annual budget and making and/or
implementing recommendations to achieve financial targets and business goals.
v. Delivering retail banking services in a manner that promotes and supports the effective
and sustainable growth of NBD.
vi. Designing, implementing and monitoring sales initiatives, in collaboration with the
Marketing & Product Management Department.
vii. Developing and implementing effective policies and procedures to ensure efficient and
compliant operations such as FATCA and to ensure the integrity of the Bank’s records,
mitigate against risk and provide efficient and effective operational support services to
the Group.
viii. Effecting operational actions to ensure at least ‘Good’ or better customer services
ratings.
ix. Ensuring all data processing and document management functions are efficiently
executed in compliance with the Bank's policies, procedures and standards and in
keeping with the laws of Dominica and ECCB regulations.
x. Ensuring the efficient functioning of the Card Operations unit in order to achieve the
team’s objectives within the guidelines and policies of the Bank, liaising with external
vendors and associates to ensure the protection and profitability of the card processing
operation
xi. Recommending and/or implementing proactive measures to mitigate risks including
financial, reputational, legal risks in the day-to-day operations of the department.
xii. Working closely with the Eastern Caribbean Central Bank (ECCB), pertinent government
agencies, other Banks and financial organisations as required.
xiii. Networking with domestic and international members of the financial community to build
and maintain critical internal and external relationships.
xiv. Effectively managing and developing the team, engagement, overall performance, and
productivity including providing coaching, indentifying performance gaps, recommending
performance interventions as required.
xv. Effectively and efficiently organising and managing the department’s team and workflow.
xvi. Preparing papers, briefs, reports and related documents as required.
xvii. Carrying out other duties as may be assigned.
Corporate Profile:
We are seeking an individual who has the ability to work effectively as a member of a team, in a
fast-paced environment and is able to contribute significantly to achieving the organisation’s
goals and objectives.
The candidate should possess a Master’s degree in the field of Management, Finance, Banking
Services, Business Administration or relevant area with work experience of at least eight (8)
years in commercial/retail banking, with a minimum of five (5) years in a senior management
position comparable in nature to the requirements of this position.
Your profile should include:
· Knowledge of the principles and guidelines as directed by ECCB, compliance
regulations, the banking Act and relevant legislations.
· Proven leadership skills with the ability to effectively manage, delegate, coach and
engage people
· Sound business judgment including strategic thinking, risk assessment and problem
solving with a global mindset.
· Customer service orientation and the ability to organize resources to deliver service
excellence
· Strong decision making and negotiation skills.
· Effective communications skills – verbal including presentations and written.
· Computer literate with a working knowledge of the Microsoft Office suite.
· Organised, thorough and accurate.
· Flexible team player with initiative and high integrity.
A competitive salary and benefits package, commensurate with qualifications and experience
will be offered to the selected candidate.
Only shortlisted candidates will be contacted.