Director of Operations
ABOUT OUR COMPANY
24-7 Intouch is one of the most innovative and fastest growing BPO companies in the world. With over 16 years of experience and 12 facilities around the globe, we’re obsessed with providing remarkable contact center solutions to the world’s most innovative brands.
ABOUT THE JOB
24-7 Intouch, one of the world’s leading outsourcing companies, is seeking a Director of Operations for our site in Montego Bay, Jamaica, to drive performance and operational excellence for our clients.
By fostering a bold and competitive culture, 24-7 Intouch sets the bar for excellence, both internally and within the BPO industry.
We are seeking a leader who has the vision, experience, and passion to contribute to our culture and deliver extraordinary results for our clients.
The Director of Operations will be involved in all facets of contact center operations, including hiring, training, quality control, reporting and client services. The role is ideal for performance-driven individuals with experience managing a contact center with large call/interaction volumes.
The Director of Operations will be a key leader at the Jamaica site. Alongside the leadership team, this person will be responsible for overseeing the Site Leadership Committee, , facilities management, employee engagement and shared services. This leader will work collaboratively with the on-site leadership team to provide support and guidance to the entire Montego Bay site.