After 14 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia Pacific. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies Cricket Team and is also the title sponsor of the Caribbean Premier League. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti, Papua New Guinea and Trinidad & Tobago which focus on educational, cultural and social development programmes.
Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Myanmar, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean.
We invite applications for a new Digicel Opportunity - Direct Sales Team Leader - ICT
Primary objective of the job:
- To foster a high performing culture of sales and customer dedication
- Achievement of Sales target
- Coaching and monitoring Agent performance to ensure that sales targets are met.
- To resolve queries and assist with sales where necessary.
- Contribution to sales and process improvement to Senior ICT Channel Manager
Number of persons managed/supervised and their positions:
- Ten (10) Direct Sales Agents
Main Duties and Responsibilities:
Achieve team sales and Revenue target while providing highest level of customer service
Equipment and Inventory management
- Collection and distribution of sales collateral to agents
- Collection and return of promotional equipment and giveaways
Administrative and Operations Responsibilities
- Assignment of targets to agents
- Assignment of leads to agents
- Assignment of street route to agents
- Coordinate and supervise all field activities
- Manage schedule assignment and absences to ensure full coverage during operation hours
- Implement quality assurance measures and implement coaching, training, disciplinary action as necessary
Assist with Agent Training for:
- Sales Force training
- Products/promotional offer training
Reporting
- Weekly performance Report by agent/campaign
- Contact made/leads generated and Leads closed by Agent/product/region - (Daily /Weekly/Monthly)
Academic qualifications and experience required for job:
- Minimum Diploma in Business Administration or Marketing
- Minimum 1 year experience in a customer service environment
- Minimum 1 year supervisory experience
- Previous sales experience, with demonstrated success is an asset.
Functional Skills:
- Excellent motivational, interpersonal and communication skills
- Exceptional oral and written communication
- Planning, Organization and People Management Skills
- Ability to effectively perform in a dynamic, fast-paced and high-pressure environment
- Keen attention to details
- Result oriented
Internal/External contacts:
- External Customers/subscribers
- Internal Customers - Agents, ICT Management Team
Authority: (those task in which there is total control and autonomy in execution - e.g. approving vouchers, signing cheques, delegating task.) Please state limits where possible.
- Management of Team, Assignment of duties
Working Condition: (e.g. dust, dirt, heat, abnormal hours, frequent travel, overtime, etc.
- Talking with customers of diverse personalities, social backgrounds and temperaments for intervals ≤ 8 hours
- Required to travel
Key Performance Indicators:
- Agent attendance (100%)
- Sales Force compliance (100%)
- Monthly Sales/Revenue target - TBC
- Lead Conversion Rate -50%
- Adherence to route plan - 100%
In return, you will have the opportunity to work in a fast-paced, enterprising environment, where your skills will be valued and rewarded. Digicel recognizes our staff and management team are largely responsible for our success to date. Digicel's unique culture is driven by an entrepreneurial style encapsulated by our Chairman, board of directors and management, all seasoned telecom executives and industry experts with vast experience in building, expanding and marketing mobile services globally.