Since our launch in Jamaica in 2001, Digicel has expanded rapidly and now spans 32 markets in the Caribbean, Central America and Asia Pacific. In recent years we have evolved into a Total Communications and Entertainment provider by broadening
Since our launch in Jamaica in 2001, Digicel has expanded rapidly and now spans 32 markets in the Caribbean, Central America and Asia Pacific. In recent years we have evolved into a Total Communications and Entertainment provider by broadening our products and services to include Cable TV and Broadband, Digital Advertising and Business Solutions. We are proud to serve our valued customers across a number of different platforms at home, at work and on the go. Employing over 6,500 people we have invested more than US$5 billion in our business worldwide to bring leading edge technologies and services to the countries in which we operate.
We take great pride in creating an EXTRAORDINARY work environment in which our people can excel. Digicel brings together smart, dedicated and energetic people from all walks of life. With 92 different nationalities represented, we are a truly global organisation.
Whether working within our technology, commercial or operational areas Digicel life is always engaging, dynamic, and above all rewarding. Our people are always looking to challenge the status quo and understand how we can be better for the good of our customers and our communities. Sound good?
Visit www.digicelgroup.com for more information.
Job Title: Digital Experience Specialist - Group Commercial
Primary objectives
Digicel has launched HSPA and/or LTE data networks across almost all of our 26 Caribbean and Central American markets. The objective of the Group Commercial Product team is to make sure that the business realises a good return on this investment by developing products and initiatives that will increase data users, usage and revenues across all markets.
Reporting to the Group Head of Digital Experience, has responsibility to support digital products and touchpoints strategy within Group, delivering best-in-class customer experience across digital touch points, with the final goal of increasing the customer engagement and boosting revenues.
As primary responsibility, the Digital Experience Specialist will have to support the implementation of the overall Product Roadmap and Commercial Proposition of Mobile digital channels - mainly Self-care and mobile shop - and the design of the experience across any digital touchpoint.
Main Duties and Responsibilities
1. Manage the short and long term assigned digital channels roadmap, with specific focus on Self Care, Mobile portals, interactive menus based on USSD technology and Loyalty program.
2. Formulate and implement creative strategies, to achieve the overall business goals and objectives with a specific focus on digital customer experience and new and innovative products improving customer experience and simplifying purchasing experience on the go.
3. Drive innovation within Digicel and find new and innovative ways to drive incremental revenue from digital interaction.
4. Review and assess the new product ideas.
5. Develop financials, product offerings, target market and revenue potential of all new product ideas.
6. End-to-end accountability for budgeting and Product Intelligence of launched solutions.
7. Engage and liaise with the markets and launch pilots & trials as proof of concept.
8. Research and understand global trends within the Telecoms industry and wider adjacent industries to spot excellence in digital customer experience and revenue generating opportunities.
9. Lead and influence teams to digitalize the customer experience in the markets.
10. Have a strong technical and commercial acumen to understand new technology opportunities and how to monetize technical solutions.
11. Manage the product delivery process and the product development portfolio.
12. Drive best practice product delivery process to the Digicel markets.
13. Interface with product and service vendors to ensure best price and quality for products and services provided to Digicel and Digicel customers.
Academic Qualifications and Experience required for position
1. Minimum of 2 years of work experience in the Telecoms industry or experience in mobile digital company, mobile content company, mobile solution providers, UX agency with specific focus on mobile Self-Care, Mobile portals and Digital Customer experience
2. Commercial experience with deep understanding of productizing complex technical solutions, apps and products
3. Prior experience and proven track record in delivering projects focused on changing customer behavior and mobile customer experience
4. Needs to be comfortable with constant change: activities and work priorities may change from one day to the next.
5. Located in Kingston, Jamaica
6. Native English speaker, with additional languages (French, Spanish, Dutch) a bonus.
7. Could be required to travel
Functional Skills
1. Ability to multi-task and deliver against competing priorities
2. Ability to build strong relationships and work as part of inter-disciplinary teams
3. Ability to strive in a fast-paced and demanding service environment
4. Able to operate autonomously and demonstrate initiative in problem solving
5. Attentive to detail
6. Self-motivated and result-oriented approach to work
7. Strong organizational skills
8. Decision making and proactive approach to job.
9. Confidentiality and trustworthiness.
10. Initiative and resourcefulness in the conduct of duties.
11. Strong communication (oral and written) and interpersonal skills.
12. Ability to relate to a diverse working environment
13. Possess strong creativity, energy, and intelligence
14. Solid Commercial knowledge of telecommunications products and technologies. Sound knowledge of the various products and services offered by the Company.
In return, you will have the opportunity to work in a fast-paced, enterprising environment, where your skills will be valued and rewarded. Digicel recognizes our staff and management team are largely responsible for our success to date. Digicel's unique culture is driven by an entrepreneurial style encapsulated by our Chairman, board of directors and management, all seasoned telecom executives and industry experts with vast experience in building, expanding and marketing mobile services globally.