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Ref: MSO-Sup - TP

Customer Service Supervisor

  • Kingston and St. Andrew
  • Not disclosed
  • Not disclosed
  • Updated 21/04/2017
  • HRD
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Description

Customer Service Supervisor

 

CUSTOMER SERVICE SUPERVISOR

A Telecommunications Company based in Jamaica is recruiting a Customer Service Supervisor who maintains and enhances customer services by organizing and evaluating service, delivery systems and procedures through the supervision of support staff.

CORE RESPONSIBILITIES:

  • Manage a team including recruitment, training, coaching and evaluating performance.
  • Foster a customer-cetric work environment by developing and implementing performance standards to enhance productivity.
  • Resolve escalated customer concerns and querries.
  • Develop team programmes to support the organisation's business strategy.
  • Develop and maintain collaborative relationships with key clients.
  • Prepare and present reports on department activity.

 ACADEMIC/PROFESSIONAL QUALIFICATIONS AND EXPERIENCE:

  • BSc in Management or any relatable degree
  • Minimum of 2 years’ experience leading a Service or Operations team
  • Minimum 5 years experience as a Customer Service Representative
  • Experience in the Banking, IT or Telecommunication industry is preferred.
  • Exceptional communication, presentation and negotiation skills and positive professional attitude
  • Advanced MS Office skills preferred.

 SPECIAL CONDITIONS ASSOCIATED WITH THE JOB

  • Must own and operate a reliable, roadworthy vehicle
  • The nature of the role requires that you be available outside of normal working hours.
  • Willing to travel for work across the island.

Facey Telecom/Transactions E-Pins Limited

Facey Telecom/Transactions E-Pins Limited

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