Customer Service Representative-Port-of-Spain

Customer Service Representative

Customer Service Representatives (CSR) are the first point of contact for customers and often create the first impression of the business to the potential customer. At The American Stores Limited, we place heavy emphasis on quality and excellent customer service, thereby ensuring that customer satisfaction is mandatory.

A CSR is expected to: 

•Contributes to the achievement of business goals through active promotion, sales and excellent customer services

•Possesses strong HP knowledge, experience and understanding

•Works positively with co-workers, supervisors and customers. 

Qualification/ education:

• At least five (5) CXC passes inclusive of Mathematics and English or its equivalent.

• Certificate in customer service will be considered an asset.

Skills/ experience:

•Ideally, at least 2 years experience in a retailing appliance and furniture environment

•Willing to undergo training

•Proactive, self-motivated and highly organized.

•Results and people oriented with capacity to work under pressure.

•Excellent communication and customer service skills.

Personal characteristics:

•Excellent interpersonal, written and oral communication skills

•Ability to work under minimal supervision and in a team environment, customer focused, pleasant, and can respond to concerns and issues on very short notice