Customer Service Representative (North Campus)

Customer Service Representative (North Campus)

UWI School of Business and Applied Studies Limited (trading as ROYTEC)is looking for a suitably qualified and experienced candidate to fill the following position:

VACANCY

Customer Service Representative (North Campus)

The Job: The CSR serves the organisation as a professional customer service and public relations representative and provides visitors, clients and students with quality service on all of ROYTEC’s programmes and services.   

The primary responsibilities would include:

• Receiving visitors and providing programme information for admission, registration and answering questions on course/programme information.
• Accepting and following through on  customer requests ensuring that both parties are aware of expected delivery dates.
•  Providing feedback to the Managers on student queries and/or difficulties.
• Accepting Registration and GATE forms, ensuring that they are fully and properly completed and verifying that the payment received corresponds to the programme fees/ courses registered.
• Verifying the authenticity and validity of certificates submitted by new applicants with application/registration forms.
• Ensuring accurate and timely completion of Batch Control documents for daily submission to the Accounting and Registry Units.
• Accepting payments and issuing receipts.
• Ensuring that students requesting services are in good financial standing.
• Assisting with the registration of New and Continuing students.
• Balancing daily receipts.
• Assist in maintaining filing and document retrieval systems.  
• Assist students in the completion of registration and GATE forms.
• Distribute   Certificates, Transcripts, Letters and Documents as directed by the Senior CSR and the Manager – Registry Services.
• Administer Student Surveys at the CSR Counter as directed.
• Assist with the co-ordination of the activities of graduation exercises with respect to distribution and accounting for the following :

• Distribution of letters to graduands

• distribution and return  of gowns

• recording and distribution of certificates

• Organizing Laboratory requests and other student services

The ideal candidate should possess:

• Associate Degree Advanced Level Certificate  with Mathematics and English at O’ Levels

• Ability to organize, prioritize and complete varied tasks accurately. 

• Ability to comfortably interact with a wide variety of personalities and temperaments.

• Two years experience in a Customer Service Function preferably in a College or University environment.

• Pleasant disposition and able to interact with customers (students) in a professional manner.

• Ability to take initiative in handling student request/queries.

• Ability to work quickly and accurately under pressure.

• A team player.