Customer Service Representatives (CSR) are responsible to provide first in class customer support for services offered by our client. If you are passionate about customer service we'd love to have your join our team!
Why Join Us?
Advantage Communications is an outsourced contact centre company operating in both Jamaica and Canada. We’re known as “the nice guys” in the contact centre industry and have kept a relatively low profile in the marketplace over the last 18 years. Advantage has created a culture of reliable and engaged staff that have become ambassadors of our brand. We hire capable and innovative individuals who share in our values and fit within our culture. We want to you to become part of our team.
“The only people we treat better than our clients, are our employees. We love our staff,” Kent MacPhee, President & CEO of Advantage Communications Inc.
SUMMARY
In this role, Customer Service Representatives (CSR) are responsible to provide first in class customer support for services offered by our client. Provides Customer Services and Sales via voice and non-voice channels, resolves and responds to customers’ queries. CSRs will use dynamic communication strategies to help the customer on all aspects of the product/service offered optimizing sales opportunities and ultimately ensuring customer satisfaction. The CSR is a brand ambassador who plays a key role in delivering an exceptional professional and friendly service to all customers.
Location: Kingston, Jamaica
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, however other duties may be assigned.
Receives and responds customers providing world class customer service handling support call, order status, account inquires, and realizing new sales opportunities. Main activities include:
KNOWLEDGE AND SKILLS
EXPERIENCE
EDUCATION
OTHER
About Us
“Our team has created a culture of caring within our organization where employees come first. We have a strong and innovative team, one that I am proud to be a part of,” Ryan L. White, Director of Human Resources.
Advantage Communications is a trusted partner in outsourced business solutions for high-growth and Fortune 1000 companies in the telecommunications and banking verticals. Since 1996, the company has developed a strong reputation for creating meaningful jobs, boasting some of the lowest turnover rates in the industry. Advantage has locations in Atlantic Canada and Jamaica providing outsourced technical support, help desk, and customer care solutions for clients across North America.
We thank all parties for their interest however, only shortlisted applicants will receive interviews.