Hardware & Lumber Ltd., a Jamaican company retailing and wholesaling building materials, home improvement supplies, household items and agricultural products, invites applications from suitably qualified persons for the position of:
The Direct Marketing Assistant is the face of Value Optical Limited and will be responsible for contributing to an exceptional corporate experience for the clients accessing our visual acuity testing and other corporate services facilitated by the Marketing and Public Relations department
As our Customer Service Professional, you are responsible for delivering superior customer service in a prompt, respectful and courteous manner, to ensure all customers’ requests or concerns raised through our multichannel Contact Centre are resolved with the highest level of quality.
This role will be a change agent who will work with the cross-functional leadership to embed a customer-based culture across the company and ensuring that all business decisions and priorities are made with the customer at the core.
Contributes to the achievement of business goals through active promotion, sales and customer services as well as collection efforts.
The Team Leader supervises and coordinates the day to day activates for their teams to ensure that various business needs are met and that KPIs have been achieved through the use of unique strategies, excellent customer service and the utmost professionalism.
Customer Service Representatives (CSR) are responsible to provide first in class customer support for services offered by our client. If you are passionate about customer service we'd love to have your join our team!