BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - SPANISH
CUSTOMER SERVICE REPRESENTATIVE – TECHNICAL ACCOUNT
Responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries.
Responsibilities include timely collection of unpaid claims, appealing denials, collections of underpayments, and documenting collection activity in the billing system. You will be required to research and resolve unpaid claims and rejections and request insurance changes through billing system.
The Team Leader is generally responsible for the supervision of the Client Experience to ensure that the highest level of service is delivered to clients according to the company’s policies and procedures.
The individual will also be required to place, receive and route telephone calls through an electronic switchboard, log telephone calls made and compare log with telephone bills.
DIRECTV Trinidad Limited is seeking an energetic, collaborative, and effective team player with a passion for providing excellent customer service to join our team. This role in the Customer Care Department - Trinidad is responsible for supervising the Retention Unit CSRs.