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Customer Care Assistant - Montego Bay
Conduent
- St. James
- Not disclosed
- Permanent full-time
- Updated 18/08/2014
- HRD
We are seeking qualified people to create a memorable experience for our customers by answering their calls in an efficient, courteous, and accurate manner while meeting compliance requirements.
Immediate Vacancies for Customer Care Assistants
Job Summary:
We are seeking qualified people to create a memorable experience for our customers by answering their calls in an efficient, courteous, and accurate manner while meeting compliance requirements.
Duties and Responsibilities:
•Gathers information, researches/resolves inquiries and logs customer calls
•Communicates appropriate options for resolution in a timely manner
•Informs customers about services available and assesses customer needs
•Provides functional guidance, training and assistance to lower level staff
•Provides assistance, training and troubleshooting support to lower level staff
•Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
•Prepares standard reports to track workload, response time and quality of input
Ideal candidate should possess the following:
•At least 4 CXC subjects including English
•Proficient in Word and excel
•At least 6 months experience in current position
•Proven ability to provide superior customer service
•Flexibility to work any shift within a 24 hour period including weekends and holidays
•Computer literate
•Quality focused
•Excellent customer service and communication skills (verbal & written)
•Excellent listening skills
•Excellent time management and prioritization skills
•Strong interpersonal skills at both an individual and team level
•Ability to handle multiple tasks, details and interruptions
•Adaptable and able to move with change while maintaining a positive attitude
•Attention to detail
Ref: CUSTOMER CARE ASSISTANT-MBJC
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