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• To ensure that the departments targets are met
• Minimize the incidence of non-paying accounts.
• Working with all other departments to ensure the Credit Union’s goals are met.
Ensure the Credit Union’s policies and procedures are followed according to established guidelines and make recommendations for improvement
Ensures that staff is meeting targets while complying with company policy and collection laws. Responsible for inputting data and creating spreadsheets showing the progress of his staff's efforts to collect debts.
Take legal action or realization of security in cases where payment is not forthcoming including referrals to co-operative department.
Trace and locate members and members’ friends, neighbours, relatives and employers to obtain information including public notices for information.
Attend arbitration and voluntary settlement meetings.
Approving and negotiating settlement and payment options.
Hold team planning meetings, to meet defined department goals and activity metrics, particular focus on team and individual targets.
Ensures that timely action is taken on all delinquent accounts.
Advise management on necessary changes to policy to ensure portfolio is managed appropriately.
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Credit Manager
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