Provide leadership, organization, motivation and coordination of the Customer Support Service and projects personnel in order to improve overall effectiveness and efficiency.
Responsibilities:
- Conduct weekely review of all documentation submitted for new jobs as well as work in progress, job sheets to prepare new or supplementary job plans for works to be carried out and collaborated with the relevant personnel to resolve all concerns or problems if any
- Complete documentation of all resources required such as local purchase, requisitions, material requests, tools, labour, transport, risk assessment etc where applicable based on the results and submit to department Manager for approval
- Lisise with the Managing Director on the output of the weekly job planning exercise and facilitate the review and approval of all job plans
- Communicate with other Supervisors, service and projects personnel to review completed plans and ensure understanding, agreement and effective administration and execution of the planned and scheduled wirks while coordinating and documenting changes when needed
- Assign responsibilities and duties for all service personnel via the weekly service work sheet ahead and issue job instructions together with drawings and manuals, if any are required
- Assist with engineering design, equipment selction and preparation of tender documents for special projects and quoting for service and installation work when required
- Attend scheduled in house training and seminars to acquire and improve product knoledge. Attend other external local training to be budgeted and approved on an annual basis as directed by Managing Director
- Responsible for technical training and eevelopment for all products and services for the service department
- Improve performance of the Projects and Service Departments and it's personnel through better organization, training and development and recruitment in order to develop effective and efficient teams