Consular/Passports, Back up Local Area Network Administrator Officer, Back up Direct Aid Program Officer

Our client, the Australian High Commission, is seeking to recruit a suitably qualified and experienced candidate to fill the role of Consular/Passports, Back up Local Area Network Administrator Officer, Back up Direct Aid Program Officer

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The starting salary will be $9,000.00 per month. Other benefits include Health Insurance, Annual Bonus and a Performance Bonus. The Consular/Passports, LANA will report to the Senior Administrative Officer and provide a high level of consular and passport service to Australian nationals in theCaribbean, maintain passport and consular information systems and local network/server administration. This position will be a permanent position with a 6 month probationary period within Trinidad & Tobago. 

Job Description:

• Provide passport services to Australian citizens including passport interviews of applicants, and accurate processing of applications in accordance with the Australian Passport Act 2005.  As well as general passport enquires.
• Maintenance of passport records, and regular archiving of passport applications and documentation.
• Respond to consular enquires from members of the public, including counter, telephone and written enquires.
• Provide consular assistance to Australian citizens, timely advice and reporting on consular cases.
• Liaise withTrinidad and Tobagoauthorities, officials and agencies. 
• Respond to general enquiries and information requests.
• Carry out the function of back up post LAN administration and manage MIS systems
• Act as back-up for Direct Aid Program Officer
• Petty cash officer
• Other duties as may be determined from time to time.

Key Selection Criteria: 

Applicants must provide a statement of claims, not exceeding two pages in total, addressing the selection criteria below.  (Please upload your statement of claims and CV as one document when submitting, however, be sure to label each document separately with a heading) Only applications which include the above documentation will be considered. In order to manage the recruitment process efficiently, only applicants who are successfully short-listed for interview will be contacted.

• The ability to undertake consular and passport services including providing consular assistance to Australian citizens and the processing of passport applications.
• A high level of interpersonal skills with a client service focus and the ability to deal with difficult situations, including consular crises.  
• The ability to prioritize tasking and manage workflow in a high pressure environment, often within tight deadlines. 
• The ability to work cooperatively, efficiently and flexibly as a member of a small team.  The ability to communicate effectively at all levels.
• Formal qualifications or recent relevant experience in accounting and ICT service delivery and LAN administration is highly desirable.
• Experience in program management or ability to acquire it.