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Primary objective of the job:
Computer Systems Manager/ IT Manager
Digicel
- Gros Islet
- Not disclosed
- Permanent full-time
- Updated 19/09/2014
- SLU HR DEPT
/ After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia Pacific. The company is renowned for delivering best value, best service and best network.
/ After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia Pacific. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies Cricket Team and is also the title sponsor of the Caribbean Premier League. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti, Papua New Guinea and Trinidad & Tobago which focus on educational, cultural and social development programmes.
Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Myanmar, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean.
Visit www.digicelgroup.com for more information.
Manage the Operations and Maintenance of Digicel South OECS IT Network. These responsibilities include such tasks as all voice systems (PBX/IVR), Windows Servers, LAN, WAN and Internet Network, Network Nodes (routers, switches, access servers, radio links and hubs) PC network connectivity, PC applications and printers, system backups and support of Call center applications.
Main Duties and Responsibilities
- Provide support for Customer Care systems including PBX, IVR and associated platforms.
- Provide escalation services to group to help address critical and/or persistent incidents
- Perform planned maintenance and monitoring to ensure availability and quality of services and capacity to grow.
- Configure and maintain IT security solutions for desktop and server environments in accordance with the wider IT Security policies for Digicel group.
- Assist with the implementation and integration of other IT and Business projects as defined by the Group IT Technical Services Manager.
- Performance Management: KPI development and reporting for major areas (i.e.. availability, performance, major issues
- Vendor Management: Liaising and working with suppliers/vendors for escalation, negotiation, contracts, and new product assessment.
Academic qualifications and experience required for job
- First Degree or professional qualification in the relevant discipline
- 5+ year work experience in senior IT role.
Functional Skills
- Strong technical knowledge in the following areas:
- 4 years minimum working experience supporting, maintaining and administering core Microsoft technologies including Windows Server.
- 4 years minimum working experience and expert knowledge with Microsoft Exchange administration and troubleshooting in a large-scale environment.
- 4 years minimum working experience and expert knowledge of Active Directory administration and troubleshooting.
- Experience supporting mobile email devices such as Blackberry (and other, similar technologies)
- Sound working knowledge of Internet/Intranet technologies including security features.
- Sound working knowledge of network infrastructure and operations, including switching, routing, Ethernet, TCP/IP.
- Sound working knowledge of remote access technology.
- Proficient and familiar with MS Office Professional Suite including the ability to fluently use Microsoft Word, Excel and PowerPoint.
- SQL Server set-up and basic Database Administration
- ISA Server Set up and Administration
- Remote Client Access Administration
- Web Applications knowledge -> Web Servers, internet,
- Experience in configuration management, software maintenance and support.
- Essential skills and experience:
- Proactive and self-motivated, action orientated and effective and punctual with action completion and follow up.
- Effective trouble shooting, problem analysis, and resolution skills.
- Good reporting skills. Will be required to provide regular progress updates on overall system performance, major issues, issues resolution against agreed SLAs
- Very good communications skills. Will need to be able to communicate effectively with a range of technical and non-technical personnel at all levels.
- Strong technical leadership skills. Team building abilities.
- Relationship management skills.
In return, you will have the opportunity to work in a fast-paced, enterprising environment, where your skills will be valued and rewarded. Digicel recognizes our staff and management team are largely responsible for our success to date. Digicel's unique culture is driven by an entrepreneurial style encapsulated by our Chairman, board of directors and management, all seasoned telecom executives and industry experts with vast experience in building, expanding and marketing mobile services globally.
Ref: SLU - CSM