The Collection Officer is responsible for ensuring that all overdue accounts get paid. He/ she shall demonstrate the ability to assume responsibility without direct supervision.
Notify members of overdue payments and accounts by telephone,
mail and continue the notification process if reply is not received.
Resolve collection issues by making payment arrangements by
telephone or visit to member.
Recommend legal action or realization of security in cases
where payment is not forthcoming including referrals to co-operative
department.
Trace and locate members and members’ friends, neighbours,
relatives and employers to obtain information including public notices for
information.
Answer correspondence, prepare reports and maintain records
and files related to collection work.
Prepare monthly reports relating to collection work.
Attend arbitration and voluntary settlement meetings.
Inspect and appraise vehicles upon repossession.
Follow up on sale of repossessed vehicles.