Sagicor Bank Jamaica Limited is seeking to identify suitable candidates to join our Black River Branch in the role of Client Care Officer. Interested persons should apply via the career portal on our website at www.sagicorjamaica.com by March 28.
Sagicor Bank Jamaica Limited is seeking to identify suitable candidates to join our Black River Branch in the role of
Client Care Officer
The selected candidate will act as the first point of contact for clients in the banking branches by welcoming and directing them based on their needs, relationship preference, and available service options. The role will require the candidate to be on his/her feet for long periods in an environment that is very fast paced, requiring focused, action-oriented individuals.
Responsibilities & Duties:
- Provide superior service through greeting, and directing walk-in and clients to the appropriate branch personnel
- Assist clients with information and directions to correct queues
- Ensure that clients waiting areas are maintained as per banks standard
- Action client queries and direct to appropriate resource for resolution
- Ensure that product material and other client materials are readily available
- Provide branch management with client feedback on their in-branch experience
- Achieve assigned cross sell and referral targets by opportunity spotting and educating clients about appropriate products and services to satisfy needs
- Provide relief as Customer Service Representative as the need arises
- Assist the Operations Support Associate to complete support functions after the close of business each day and during banking hours as required.
- Print Interim Statements
- Perform Cheque Book Custodian duties by processing cheque book requests and maintaining on system when received
- Clear Cheque Deposit Box
- Conduct verification process for cheque deposit envelopes and night deposit log
- Assist with daily recording of all returned cheques in register
- Deliver returned cheques: call clients and follow up; prepare uncollected cheques to be dispatched in a timely manner
- Ensure that relevant large transaction and suspicious transaction reports are completed promptly
- Assist in monthly verification activities – Surprise Cash Count
Required Qualifications, Experience, and Skills:
- Bachelor’s Degree in Business Management, or a related discipline, from a recognized tertiary institution
- Two (2) years’ working experience in Customer Service
- Training in Customer Service would be an asset
- Prior experience in a Commercial Bank would be a distinct advantage
- Proficiency with personal computing productivity applications, particularly the Microsoft Office Suite
- Knowledge of the Bank’s policies and procedures
- Knowledge of the Proceeds of Crime Act (POCA)
- Knowledge of the Bank’s Code of Ethics and Service Standards
- Customer-centric with good interpersonal, communication and complaint-handling skills
- Ability to work in a fast-paced environment
Interested persons should submit applications via the career portal on our website, at www.sagicorjamaica.com, by Tuesday, March 28, 2017. Only applications submitted via that career portal will be reviewed and considered.