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Ref: CRT

Cell Phone Repair Technician

  • St. Augustine/Valsayn
  • Not disclosed
  • Not disclosed
  • Updated 10/01/2017
  • Human Resources
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Description

The Cell Phone Repair Technician assembles, services, and repairs components and systems for electronic and smart devices.

 

 JOB PURPOSE / SUMMARY

The Cell Phone Repair Technician assembles, services, and repairs components and systems for electronic and smart devices by utilizing hand tools, and test equipment according to the manufacturer’s specifications in a timely and accurate manner. He/ She serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

 

 KEY RESPONSIBILITIES

  1. Diagnoses, troubleshoots and repairs smart devices and other electronic devices
  2. Explains complex technical issues to customers in a non-technical, simple to understand manner
  3. Provides repair and replacement estimates to customers in accordance with the published price list
  4. Ensures that all repairs meet or exceed store quality standards
  5. Greets customers in a friendly manner and maintain a positive work environment
  6. Answers phone calls with a professional, courteous and friendly demeanour
  7. Ensures that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
  8. Keeps track of all devices and inventory while safeguarding all store stock
  9. Utilizes the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
  10. Opens/closes retail store

 

 EDUCATION/ SKILLS

  • Comptia A+ Certification
  • Supervisory experience
  • Experience repairing electronics, cellphones, PC/MACs, and game consoles
  • Technical degree or certification in Electronics or Consumer Electronics

 

EXPERIENCE

  •  Previous experience working in a retail electronics store
  • Experience working with small electronics repair preferred (i.e. replacing cosmetically defective electronic parts and replacing modular electronic circuits or electromechanical assemblies) 

Memory Bank Computers Ltd

Memory Bank Computers Ltd

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