Collecting cash and processing of documents on a daily basis of customers for the Company.
THE MAIN RESPONSIBILITIES WILL INCLUDE
Developing and maintaining satisfactory customer relationships with both internal and external customers.
Welcoming on-site visitors and assist with requests made and taking time to understand customers' needs.
Managing and disbursing petty cash daily.
Processing of all payment receipts from customers daily.
Processing posted dated cheque payments to customer accounts.
Preparing and checking all receipts to be deposited daily.
Recording and preparing cash collected for deposit to the respective banks.
Balancing cash drawers on a daily basis.
Keeping accurate records of balancing transactions to ensure that all books and system entries are accurate daily.
Making receipts and other mails.
Keeping up to date on all communications including changes to Company policy and procedures.
Adhering to Regulatory Compliance Guidelines, AML and Company's policies and procedures for all products and services and customer transactions.
Monitoring account activity, documenting and investigating significant or unusual transactions.
Essential Job Requirements
5 C.X.C. O’ Level passes including Mathematics, English and Principles of Accounts.
At least two (2) years’ experience in similar type job and Customer Service industry
One Year experience in Retail Banking industry.
Proficient in use of computer applications in particular Microsoft suite of products.
Must be available to work on Saturdays.
KEY COMPETENCIES
Customer Service
Accuracy
Integrity
Confidentiality
Teamwork
Attention to detail and accuracy
Excellent planning and organizing skills
Strong communication skills
Problem analysis capability
Judgment and problem solving skills
Attendance and Punctuality
Dependability