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Ref: Call Centre Manager

Call Centre Manager

  • Chaguanas / Port-of-Spain / San Fernando
  • Not disclosed
  • Permanent full-time
  • Updated 19/05/2017
  • Today's Optical Limited
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The Call Centre Manager is accountable for the daily management of the call centre. This includes responsibility for monitoring and assessing work of agents and providing feedback to maximize performance.



  • Assist in the formulation of targets for individuals and teams
  • Onboard and train new employees
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics
  • Prepare monthly/annual results and performance reports
  • Any other duties as assigned



  • A Diploma/Degree in Management/Marketing from a recognised University, or a suitable combination of education and experience
  • Proven experience in Call Centre Management
  • Working knowledge of MS Office
  • Tech savvy with knowledge of telephone equipment and relevant computer programs
  • Knowledge of performance evaluation procedures
  • Outstanding communication and negotiation abilities
  • A results-oriented approach
  • Excellent organizational and leadership skills








Today’s Optical Limited

Today’s Optical Limited

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