CUSTOMER SERVICE REPRESENTATIVE – TECHNICAL ACCOUNT

CUSTOMER SERVICE REPRESENTATIVE – TECHNICAL ACCOUNT

ACCENT, an international provider of customer relationship management solutions, is looking for dynamic results and team-oriented individuals to fill the position of:-

CUSTOMER SERVICE REPRESENTATIVE – TECHNICAL ACCOUNT

Responsible for delivering outstanding customer service. Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of TECHNICAL requests, inquiries and complaints.  Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.  

CORE RESPONSIBILITIES

•  Handles inbound technical calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques
• Resolves  customer questions / concerns efficiently and effectively through the use of active listening
• Resolves customer issues on the first call

• Performs other duties as assigned.

QUALIFICATIONS & EXPERIENCE

• Diploma in IT
• Computer Repairs Certification
• IT Essentials 1 & 2 is a plus
• Two (2) years experience in an Engagement Center

REQUIRED SKILLS/COMPETENCIES

• Excellent oral and written communication skills in English

• Ability to work a flexible schedule.
• Detail and process oriented.
• Excellent interpersonal skills.
• Professional attitude, enthusiastic and reliable.

Applications should be submitted no later than October 6, 2014 to the People Services Department:

ACCENT Marketing Jamaica Limited

All applications should be submitted via our website www.accentonline.com 

P.S. Whilst we appreciate your interest, only shortlisted candidates will be contacted for interviews.