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After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia-Pacific. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Cup. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team. Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes. Visit www.digicelgroup.com for more information.
CPE Engineer
Based in Kingston, Jamaica, the successful candidate will manage the Digicel customer premises equipment and services for the Caribbean and Central America. Through a solid understanding of the key product areas, and working closely with the Product Managers and Sales champion in each territory, maintain the product roadmap to ensure Digicel leadership across all markets.
Main Duties and Responsibilities:
Organizational transformation to enable our 26 Caribbean and Central American markets to successfully sell our Managed Service, Cloud and Hosting portfolio
Design, testing, deployment and maintenance of Customer Premises Equipment (CPE), for both hardware and software, covering Internet, fixed & mobile lines and, digital TV services
Map product availability to market readiness ( regulatory and infrastructure)
Product launch, post-launch review, in-life changes in co-operation with other business units
Configure and test of Digicel Play services CPE (set top boxes, cable modems, telephony adaptors and mobile devices)
Evaluation of new CPE software releases. Review release notes, identify changes and carry out regression and other relevant testing.
Work with the customer facing colleagues to identify and priorities CPE related faults and ensure tickets are opened and tracked with the relevant parties for resolution.
Design and test indoor networks including Wifi, DLNA, MOCA
Focus on the maintenance and high performance of UPC services and maximising customer experience
Unit testing containing hardware testing, software testing and mechanical testing
Testing includes verification and validation of hardware devices and software applications
Ongoing reporting and delivery against financial KPIs
Qualifications and Experience:
First Degree in Business or Science
5 years or more Senior Product Management experience in a Mobile, Security, IT or Telecommunications environment
Strategic vision and good knowledge of the ICT products arena
Formal and on the job training in product management
Experience with product development stages and processes
Enough technical understanding to efficiently interface with key suppliers
Experience with matrix management in a complex multi-cultural environment
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CPE Engineer
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