COLLECTIONS CLERK

COLLECTIONS OFFICER

COLLECTIONS OFFICER

SUMMARY OF ROLE:

The main responsibility of the Collections
Officer would be to provide support to the Collections Department
in the area of Collections.

To ensure that the delinquency portfolio is
reduced considerably and that targets are highly met and also to
keep the customers satisfied.

Key responsibilities include:

• Developing and maintaining satisfactory customer relationships with both internal and external
  customers.
• Emailing daily macros to the management team and checking all incoming emails.
• Scrutinizing the arrears report and calling all clients who are in arrears and whose insurances
  are not up to date.
• Discussing root cause of delinquency and making recommendation to customers and supervisor.
• Allocating payments to accounts via bank orders and calling delinquent customers follow up on promise
  to pay.
• Preparing bailiff/collections authority, interview bailiffs/collectors and liaising with bailiffs
  on repossession orders issued.
• Filing bailiff/collectors authorities into relevant customers' files.
• Receiving customer's payments via cheque. Following up on post dated and returned cheques.
• Interviewing customers on a daily basis with regards to queries, assisting with filling out customers'
  credit applications and attending to client calls and visits regarding queries.
• Issuing arrears letters and settlement letters and preparing journal vouchers, rebates, transfers.
• Processing cheques received via mail and prepare payment vouchers - re insurance claim refund payments.
• Auditing confirmation of balance - clients credit reports for banks.
• Following up on the arrears and insurance by writing seven days later neither the arrears are paid
  or nor insurance renewals are received.
• Month end reports –
  Print and action report on all accounts for Large Borrowers.

            SPECIAL REQUIREMENTS

• Diploma Level in Business related field from
  a reputable University
• At least two (2) years experience in Customer Service
  industry
• One (1) year experience in Collections/Banking
  industry.

KEY COMPETENCIES

• Technical Knowledge
• Customer Service
• Accuracy
• Integrity
• Confidentiality
• Teamwork
• Attention to detail and accuracy
• Excellent planning and organizing skills
• Strong communication skills
• Problem analysis capability
• Judgment and problem solving skills
• Attendance and Punctuality
• Dependability