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  • Kingston and St. Andrew
  • Not disclosed
  • Permanent full-time
  • Updated 23/12/2016
  • HR Manager
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TJAM seeks an experienced customer service professional with prior collision repairs experience in estimating to fill an immediate opening at our Spanish Town Rd. branch location:

This position carries the following key responsibilities (not all inclusive):  

  • Conducts inspections and examination of vehicular body damage to ascertain nature and extent of repairs; develops estimates by costing parts, supplies and labour; reviewing damage estimates with insurance representatives where necessary; resolving repair and replacement requirements;  
  • Prepares repair orders (ROs) by describing repair and replacement services required; obtaining authorizations for effecting repairs; tracking repair order progress to ensure that work is completed to manufacturer’s standard and in a timely manner;
  • Serving as TJAM’s principal point of contact with customer regarding collision repairs – explaining estimates and expected return of vehicle; obtaining and providing contact telephone numbers, answering questions and concerns etc.
  • Enhances TJAM’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Championing TJAM’s “Customer First” and “Lifelong Learning “philosophy by example  


  • Five years’ experience in automotive service writing;
  • Demonstrable general knowledge in collision repairs (3-5 years’ experience in estimating);
  • Accuracy, attentive to detail and able to multi-task;
  • Top flight communications/interpersonal and critical thinking skills;
  • Computer literate and dynamic, with good interpersonal skills and the ability to work under pressure [must be friendly];
  • Excellent communicator, solution oriented and negotiator with an aggressive approach to resolving problems & achieving objectives;
  • Deadline-oriented, flexible with change and committed to excellence;


 *  Please be guided by the requirements stated to gauge whether your application will be successful or not.

**Only short-listed candidates will be interviewed;

*** Interviews are not automatic;

****No third-party applications will be accepted.


Qualified applicants should submit the following via email by the apply link below:



1.        a resume,

  1. detail of salary requirements
  2. listing of three, traceable professional references
  3. potential start date


Toyota Jamaica Ltd

Toyota Jamaica Ltd

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