The Biomedical Technician II supports the functionality of all equipment installed by the IMS Division particularly with respect to software upgrades, configurations and network troubleshooting.

AGOSTINI MARKETING

JOB DESCRIPTION

JOB SUMMARY

• The Biomedical Technician II supports the functionality of all equipment installed by the IMS Division particularly with respect to software upgrades, configurations and network troubleshooting.

INTERNAL RELATIONSHIPS

• Reports to the Divisional Manager.

EXTERNAL RELATIONSHIPS

• Liaises with customers(existing and potential), suppliers, internal administrative team and warehouse.

PRINCIPAL DUTIES

Maintenance of Existing Equipment

• Schedules daily activities of biomedical team.
• Responds to all customers’ technical problems within 24 hours. For emergency cases – the incumbent may need to work outside of usual work hours and on occasion – weekends and or public holidays.
• Diagnoses and repairs problems according to manufacturer’s specifications.
• Coordinates repairs with Foreign Service Engineers (when necessary) until problem is solved as well as keeps management and the customer abreast on a continuous basis. This would entail preparing escalation reports, sending e-mails and making calls on service issues which cannot be resolved by in-house personnel only.
• Conducts Preventative Maintenance on all installed medical equipment under contract subject to manufacturer’s training or according to manufacturer’s guidance.

Role as it relates to New Equipment

• Conducts pre-installation tests on new equipment (in-house where feasible) to confirm functionality prior to delivery/installation.
• Installs new equipment at customer site as well as assists Foreign Service Engineers where necessary on equipment that requires installation by supplier engineers.
• Coordinates the training sessions for the commissioning of new medical equipment at private and public health facilities.
• Conducts operational training for end users of new equipment on customer site.
• Spearheads internal training (for service staff) on new equipment which to be installed at customer sites.

Inventory Control

• Monitors spare parts inventory on an on-going basis
• Ensures that proper parts requisition protocol is followed when utilizing parts
• Provides report on a monthly basis on recommended parts which ought to be ordered from suppliers

Product Knowledge

• Acquires information on an on-going basis of suppliers’ products by becoming familiar with service manuals and receiving training as required.
• Keeps abreast of latest technology/ service updates in the Agfa Portal and other relevant product lines.
• Assisting tender team regarding compliance with specifications to ensure that all criteria are met.

Other

• Submits service reports to Marketing Assistant on a daily basis to ensure that customer visits and work performed during visits are properly documented.
• Provides feedback to service and sales team on possible opportunities and/or market developments that may be relevant.
• Any other related duties as necessary

QUALIFICATIONS AND EXPERIENCE

• Technical Diploma in Electronics, Computer Systems, Biomedical Technology or Digital Technology from a recognised institution.
• First degree in an engineering or technical field would be an asset.
• Five years of working experience in any of the above disciplines.

KNOWLEDGE AND SKILLS

• Ability to multi-task.
• Must possess good communication and inter-personal skills.
• Must own a vehicle for use on the job.