BILINGUAL TECHNICAL SUPPORT REPRESENTATIVE - SPANISH
STARTEK Inc., an international provider of customer relationship management solutions, is looking for dynamic results and team-oriented individuals to fill the position of:-
BILINGUAL TECHNICAL REPRESENTATIVES - SPANISH
Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving customer issues with products or services while practicing superior customer service! Focus on one call resolution for all customers, ensuring all avenues for solving the customer’s issues are evaluated.
CORE RESPONSIBILITIES
Handles inbound technical calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
Creates an exceptional experience for the customer by using professional customer service techniques
Resolves customer questions / concerns efficiently and effectively through the use of active listening
Resolves customer issues on the first call
Performs other duties as assigned.
QUALIFICATIONS & EXPERIENCE
High school diploma required. College and/or professional training a plus.
At least 18 years of age
Ability to read, write and speak Spanish and English a must!
Technical skills preferred.
Proficient with PC’s.
Ability to properly handle rejection.
Empathy and communication skills
Professional attitude, enthusiastic, and reliable.
Effective written, verbal, and sales skills.
Willingness to be flexible with schedule
Ability to adapt quickly to change
All applications should be submitted via our website www.STARTEK.com no later than August 5th, 2016
WWW.STARTEK.COM
P.S. Whilst we appreciate your interest, only shortlisted candidates will be contacted for interviews.