BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - SPANISH

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - SPANISH

ACCENT, an international provider of customer relationship management solutions, is looking for dynamic results and team-oriented individuals to fill the position of:- 

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - SPANISH 

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving customer issues with products or services while practicing superior customer service! Focus on one call resolution for all customers, ensuring all avenues for solving the customer’s issues are evaluated. 

CORE RESPONSIBILITIES 

•  Handles inbound technical calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques
• Resolves  customer questions / concerns efficiently and effectively through the use of active listening
• Resolves customer issues on the first call

• Performs other duties as assigned. 

QUALIFICATIONS & EXPERIENCE

• High school diploma required. College and/or professional training a plus.
• At least 18 years of age
• Ability to read, write and speak Spanish and English a must!
• Customer service experience preferred
• Telemarketing and/or sales skills preferred.
• Proficient with PC’s.
• Ability to properly handle rejection.
• Empathy and communication skills
• Professional attitude, enthusiastic, and reliable.
• Effective written, verbal, and sales skills.
• Willingness to be flexible with schedule
• Ability to adapt quickly to change

All applications should be submitted via our website www.accentonline.com no later than August 22, 2014

ACCENT Marketing Jamaica Limited

P.S. Whilst we appreciate your interest, only shortlisted candidates will be contacted for interviews.