Area Manager (Rituals Coffee)

The candidate is responsible for the efficient, effective and profitable operation of the outlet(s). The candidate must also ensure that all company rules, regulations and policies are strictly followed by all members of staff and all-round customer satisfaction.

• 
  Adherence, compliance and
  implementation of Company policy of cleanliness, customer service, product
  quality and product consistency.

• 
  Implementing policies and
  ensuring compliance to mechanisms to keep food cost, beverage cost, labour cost
  and other operational costs (e.g. telephone expenses) within budgeted
  expectations.

• 
  Meeting all sales targets.

• 
  Ensuring that all Company
  reports and paperwork are submitted in accordance with Company policy,
  procedures and deadlines.

• 
  The effective handling and
  resolution of all customer complaints.

• 
  The effective control of all
  Company assets located at the restaurant especially cash and stocks.

• 
  Opening and closing the
  restaurant ensuring that all Company policies and procedures with respect to
  opening and closing are strictly observed.

• 
  Rostering, training and
  supervising all employees according to Company standards.

• 
  Ensuring that receiving,
  storing and stock rotation is done in accordance with Company policies and
  procedures.

• 
  Checking dry, cold storage and heating
  equipment so as to ensure that temperatures are consistent with Company and
  public health requirements.

• 
  Ensuring complete customer
  satisfaction.

• 
  Any other related duties
  assigned to you.