Work in an environment where you will need to use your sales and persuasion skills along with your experience to help customers. Your talents and contributions will be rewarded.
VXI recruits excited, enthusiastic applicants who are ready to be successful! We create a fun learning environment with plenty of career growth opportunities. Work in an environment where you will need to use your sales and persuasion skills along with your experience to help customers. Your talents and contributions will be rewarded. Come for the job, stay for the career!
About Us
VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 28,000 people around the world including locations in U.S, China, Philippines and now Jamaica.
VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services to maintaining applications, to building solutions using superior tools and technologies.
Our Values and Culture
Excellence: Be the best in what we do. Provide the best product and the most innovative solutions to our customers. Strive for excellence. Hire and develop the best.
Integrity: Say what needs to be said with respect. Tell the truth. Maintain honesty in every partnership. Be prepared for full disclosure. Manage expectations realistically. Practice personal and collective accountability.
Teamwork: Agree on a shared vision and work together for a common goal. Treat each co-worker as a customer. Value and recognize diversity. Support and encourage communication. Learn from experiences. Reinforce ideas positively. Challenge each other professionally. Provide structure and leadership. Respect each other. Practice personal and collective accountability.
The opportunity:
· An exciting, fast paced call center environment centrally located in Kingston
· Competitive base hourly wage ($200+ per hour)
· Aggressive Sales and Customer Satisfaction commission and incentive programs
· Overtime earnings opportunity
· Long term opportunities for advancement and promotion
Duties and Responsibilities:
· Place outbound calls, providing product information and selling our well-known communication/home entertainment client’s channels, content packages and Internet/Home phone services to prospective customers.
· Meeting or exceeding the client’s Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives)
· Must maintain an acceptable level of performance week over week, month over month
· Must be capable of working in a high energy, high pressure, fun professional environment that is focused on delivering exceptional sales results and high customer satisfaction
· Provide exceptional service to customers during each interaction
· Engage customers in discovery dialogue designed to determine their needs and best programming, product or service selection
· Adhere to all company guidelines regarding the delivery of sales to customers
· Escalate problematic customer issues to management according to standard operating procedures
· Properly document each customer interaction according to company standard operating procedures
· Maintain an excellent on-time attendance record (schedule adherence)
· Adhere to company quality assurance guidelines and standard operating procedures
· Act with the highest levels of integrity and professionalism in each customer interaction
Requirements:
· Four-year degree from an accredited tertiary institution of higher learning (or an equivalent combination of education and industry experience)
· 1+ years of sales experience in a call center.
· Excellent written and verbal communication skills
· Exhibit exceptional phone etiquette and professionalism
· Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, etc.) and other computer-based systems
· Self-motivated and upbeat
· Ability to work flexible hours, including weekends and evenings as required.
· Ability to overcome objections
· Ability to follow a call flow
· Ability to type 25 wpm
· Ability and Desire to sell
· Ability to quickly establish and build rapport
· Active listening skills
· Must be Well-spoken
Other Company Requirements (If successful):
Submit to a drug test.
Process a police record certificate.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.
Thank you for applying, the screening and selection process can be a lengthy process which means it may take some time for us to respond. If you are successful in the screening and selection process you will be contacted. Thank you for your interest in working with VXI!