Senior Tour Leader

Island Routes is actively seeking to hire a Senior Tour Leader to manage the logistics and coordination of day-to-day and multi-day itineraries, working towards a successful vacation experience for the guests traveling with Island Routes Caribbean Adventures.

Senior Tour Leader

He/She will be integral in imparting their knowledge, leading activities, guiding, and communicating with guests whilst taking care of all their travel needs. Senior Tour Leaders act as mentors to Junior Tour Guides and at times will be expected to lead some training exercises. 

Including but not limited to tour administration, reporting out issues to relevant interdepartmental heads and communicating with third party vendors.

Core Responsibilities:

• Consistently deliver a high level of customer service and traveler satisfaction.
• Provide leadership for your guests and be responsible for their well being.
• Deal directly with guests’ issues and concerns in line with company protocols and service standards, and report issues to relevant IR customer service team members.
• Maintain the established itinerary as closely as possible.
• Always maintain a professional and welcoming appearance that is in line with brand standards.
• Lead the Welcome Briefing in a warm and professional manner to set the tone for the experience and build rapport with the guests.
• Coordinate and execute all aspects of the designated experience from arrival to departure, as stipulated by the itinerary booked.
• Phone ahead of time and confirm that the relevant components of the experience and activities are ready for the group as per reservations made with them by the Island Routes reservation team.
• Have detailed knowledge of all practical points of interest on the itinerary, that may be important in the executing of their duties.
• Adapt knowledge according to guest preferences and particular fields of interest.
• Continually increase knowledge about culture, religion, current affairs, and environment.
• Maintain petty cash floats, daily expenditure accounts, retain receipts, and keep expenses within trip budget.
• Provide a report for each trip in the requested format, if required.
• Mentor new Tour Leaders as required
• Develop information sources and contacts that can advance IR goals.
• Be mindful of potential opportunities for IR i.e., ways to improve the itinerary.
• Maintain confidentiality regarding all company information and ongoing business development.
• Be responsible for maintaining all health and safety procedures as per Island Routes company protocols.
• Additional duties and responsibilities may be required as per the needs of the business.
• Mindful of the fact that this business is operational seven days a week and at times a working day can be many hours long and you need to have the energy and capacity to be mentally alert and engaged throughout.
• Attend the pre tour briefing to receive and validate all materials relating to booked experience.

Qualification and Experience Required:

• A Professional Qualification or Degree in Hospitality, Tourism, or relevant discipline an advantage.
• A minimum of 3 years’ experience in tourism/service industry.
• Good computer literacy.
• A second language would be an advantage.
• Excellent English Language skills – both written and spoken.
• Demonstrated experience dealing successfully with a range of people in a service environment.
• TPDCo Team Jamaica Certification.
• Maintaining a valid passport and visa(s) is an advantage.
• Owner of a Motor Vehicle and  the holder of a Valid Driver's License.

Please Note: Only Shortlisted Candidates Will Be Contacted. Thank you for your application.