Onsite- Customer Service Voice Agents

Candidate must be able to multitask, display activate listening skills, must be proficient in using the computer. Resolve customers issues in a timely manner.

We are growing and we need you!!

In order to make it easy for our team to contact you, could you submit this application on journeyfront

https://app.journeyfront.com/?sr=765b03f5-e7ae-11ee-a99a-0effc46ca69f 

You can copy the link in a browser to access as well

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

• Clear and Effective communication skills in English including active listening and conversational skills.

• Balanced in terms of delivering utmost quality customer experience and possessing good negotiation skills.

 • Effective Organizational Skills

• Computer proficiency skills with a minimum 30 WPM typing speed

Requirements

• A minimum of 3 CXC subjects including English is required with a minimum of 6 months call center experience.

• No CXC a minimum of 6 months - 1 year Call Center experience is needed in customer service Voice.

• Candidate must be computer literate.

• Candidates must possess a Valid ID, TRN, and NIS.

• Candidate must be 18 years or older to be considered.

• Flexible to work any assigned Shift any day of the week including weekends and public holidays.

• HEART/NTA Customer Service Certificate is accepted.

• Problem solving skills- ability to access and research multiple sources of data.

WHAT WE OFFER

• Tuition Reimbursement

• Employee Referral Program

• Health and Life Insurance Benefit

• Free Shuttle Service from office to the center of Montego Bay

• Leadership Program

• Paid Training

• Career Advancement Program

• Bonuses and incentives based on campaign

• Monthly Rewards and Recognition

• Opportunity to participate in Monthly Give Back Initiatives for the Community

• Monthly employee engagement activities

Whatsapp your full name contact number to register for an interview after completing the applicaion to 876-318-1326.

Please take the following documents to the interview:-

1 Passport size picture

Updated Resume

NIS, TRN, ID

NCB or Scotia Banking details

Certificates and Qualifications

We are located at:-

Suite A101-104, Cazoumar Freezone,

1-3 Pimento Way, Freeport,

Montego Bay, St. James, Jamaica