Holly Can Fix It Worker

Responsible for basic maintenance and repairs in all areas of facility.

Main Duties and Responsibilities:

• Keeps all equipment in good repair with a minimum of downtime by providing day to day
maintenance of the hotel under the direction of Engineering Management. Ensures a complete
understanding of and adheres to the company's fire and safety procedures.
• Continually supports and improves engineering services that effectively address problems
affecting both guests and associates.
• Trains and instructs other members of the staff by passing along knowledge and skills to assist them
in their development and the advancement of your own.
• Strives to become an independent mechanic, analyzes problems and formulates plans to get work
done quickly with a high degree of quality. Ensures that Engineering and the work area are kept
clean at all times.
• Completes work orders and responds to guest calls unsupervised. Maintains a basic knowledge of
the hotel TV system and trouble shooting. Ensures a complete understanding of basic trouble
shooting of electrical problems.
• Maintains communications with Supervisors to ensure that all materials, tools, and supplies are
available or on order. Follows up on any items that may be back ordered. Responsible for letting
supervisor know of stock and tool needs.
• Performs minor plumbing repairs and maintenance. Performs basic repairs and maintenance of
chilled water fan coil units in guest rooms. Performs basic wallpaper repairs as required. Ensures a
complete understanding of guest room safe lock system, and performs emergency access to guest
room locks as required.
• Performs basic painting and touch-ups as required. Performs basic repairs to all guest room
furniture's, sliding door locks, drapes etc., in guest rooms. Performs basic repairs to guest
bathroom tiles, grouting and all hardware.
• Displays the highest standards of customer service at all times, welcoming customers in a polite,
gracious and enthusiastic manner; paying attention at all times; anticipating and meeting their
needs.
• Responds quickly and positively to guests' questions, requests, problems, and complaints and
resolves them effectively and consistently.
• Maintains overall knowledge of the resort and provide proactive assistance to customers when
appropriate using clear and concise conversation.
• Always smiles and engages our guests first, using their name when appropriate and maintaining eye
contact at all times.
• Demonstrates departmental knowledge and efficiency at all times.
• Stays well groomed, looking professional, clean and appropriately fitted in compliance with the
company's standards.
• Perform other reasonable duties that may be requested from time to time.
• The Company operates a twenty-four (24) hour business. Therefore, you will be rostered to work
shifts, which may change from time to time.

Requirements:

• Minimum High school diploma or equivalent vocational training
• Ability to write routine reports, keep logs, and correspondence
• Minimum 2 years formal work experience, basic knowledge of general repairs and maintenance