FOOD AND BEVERAGE TRAINER

The ideal candidate for this role will be required to assist in the efficient and effective execution of the training and development of the food and beverage department.

Responsibilities:

• Identify training needs and implement solutions to maximize results to positively impact guest satisfaction through personalized service, productivity and performance.
• Develop standard F&B general and outlet specific checklists using Karisma and AAA four diamond standards. To be used as foundation for F&B training.
• Develop an ongoing F&B training program within three - or four-month, continuous cycle.  
• Develop specific courses for upselling of F&B non package sales.
• Develop specific leadership training for F&B leaders.
• Develop the training modules for F&B team members.
• Develop standard F&B on-boarding programme for all new F&B recruits and F&B trainees.
• Conduct regular outlet audits to monitor and evaluate the effectiveness of the different training sessions.
• Work with Training Manager to identify and partner with external companies that could contribute to the learning experience (e.g. suppliers of wines, coffee, liquors etc.)
• Follow up with F&B leaders to ensure orientation/training materials are current. Ensure Job Task Checklists are used for all new team members.
• Develop and nurture F&B outlet mentors.
• Participate in F&B team member performance evaluations.
• In as much as possible, focus training at outlets rather than in classrooms, 30–45-minute sessions.
• Develop a healthy culture of inter outlet competition to include for example “Best F&B Outlet” monthly award based on established KPIs e.g. GSI outlet score and internal audit scores.
• Ensure the necessary learning materials are available.
• Ensure all training records are up to date.

Abilities/Skills: 

• Communication and public speaking  
• Openness to change 
• Conflict Management  
• Discretion  
• Proactivity 
• Responsible  
• Honesty 
• Service Attitudes 
• Kindness 

Requirements:

• Bachelor’s Degree in Hospitality, Psychology, Business or equivalent
• Impressive communication, presentation, and interpersonal skills.
• A minimum of 3-5 years of proven experience in a Training Administrator, F&B Trainer or similiar position.
• Solid knowledge of the latest corporate training techniques.
• Excellent time management and organizational skills. 
• Highly organized, punctual, and responsible
• Business and results oriented person

Knowledge:

• Microsoft Office 
• Accounting 
• Administration 
• Strategic Planning  
• Training Delivery 

Training:  

• Leadership Course 
• Motivation  
• Hygienic Food Handling 
• Quality, Safety and Environment Programs 
• Induction to the specific Job