Customer Retention Specialists

We are looking for dynamic retention specialists to help us retain our core customer base.

We are looking for dynamic retention specialists to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business. To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales.

Retention Specialist Responsibilities:

• Communicating with customers and sales representatives.
• Analyzing customer behavior.
• Gathering information about customer complaints.
• Developing aggressive retention strategies based on customer feedback
• Negotiating with customers to renew contracts and retain business

Retention Specialist Requirements:

• Favorable Wonderlic Score
• Excellent customer service skills
• Effective listening skills
• Strong conflict resolution skills.
• Ability to remain calm and professional in stressful situations.
• Advanced communication and interpersonal skills.
• Empathy and patience.
• Flexible to work weekends
• Previous experience preferred but not required

Benefits:

• Competitive hourly rate
• Lucrative incentive plans
• Provide lunch for first week of training
• Free Wi-Fi
• Annual merit pay increases
• Pension retirement plan with contributions from Radius
• Free transportation
• Excellent opportunities for advancement
• Contests prizes & giveaways
• Health, Dental, Vision, and Life Insurance
• Permanent employment (no contracts)
• Perfect Attendance Bonus

All Successful applicants must be able to pass a drug test and Criminal Background Check.