Digital Influencer, ANSA Bank Limited

This role leads the Bank’s physical outreach program, in promoting and growing the digital adoption rates, via sensitizing clients and demonstrating to clients the features and functionalities of the Digital Banking Platform.

Job Summary:

• This role leads the Bank’s physical outreach program, in promoting and growing the digital adoption rates, via sensitizing clients and demonstrating to clients the features and functionalities of the Digital Banking Platform.

Job Description:

• Provide advice and guidance to customers on available digital and/or self-service channels and educating customers on how to navigate these channels.
• Demonstrate the features and functionality of the Digital Banking Platform.
• Promote the use of the Digital Banking Platform, especially for transactions that could either be initiated or completed end-to-end on the platform.
• Support customers in signing up or onboarding themselves to the Digital Banking Platform, as a new client or existing client with additional accounts.
• Responsible for handling customer inquiries and resolving customer complaints.
• Support the execution of in-branch transactions, where those transactions are not able to be conducted via the Digital Banking Platform.
• Supporting the Brand Ambassador to manage queues and client queries, dependent on the customer flows.
• Provide support to the Customer Centricity Manager, in assisting other Team members as necessary, based on team scheduling, BCP or customer flows.

Education and Experience Requirements:

• CXC O’ Levels, Diploma or Degree in Business Administration.
• 5 years’ experience in customer service or 2 years in retail branch operations or customer affiliate type roles.
• Combination of experience and education. Banking experience would be favourable.
• Proficient in the use of Microsoft Office, the Digital Banking Platform, Temenos T24 and other technologies deployed by the Branch.
• Customer service oriented
• Well organized, meticulous
• High Emotional Intelligence
• Team oriented
• Effective Time management
• Attention to detail