The Customer Experience Analyst supports key initiatives with respect to Understanding the Customer and Customer Centric Culture. In addition, executes tactics, programs and initiatives to engage team members around customer experience standards, policies and best practices.
Customer Experience Analyst
The Customer Experience Analyst supports key initiatives with respect to Understanding the Customer and Customer Centric Culture. Provides required reports and analysis of key performance metrics. In addition, executes tactics, programs and initiatives to engage team members around customer experience standards, policies and best practices.
KEY FUNCTIONS:
QUALIFICATIONS AND EXPERIENCE:
Certification in Six Sigma would be an asset