Credit & Collections

Reporting to the Senior Credit & Collections Officer, the Credit & Collections Officer will be responsible for the prompt collections of accounts receivables within the credit terms offered by the Company.  This requires close monitoring of the aged receivables and follow up customers with outstanding balances in collaboration with the Sales Team.

Responsibilities and Duties

• Review the aged receivables daily and ensures that account balances in excess of 60 days outstanding for assigned Sales Representatives and Office Accounts are collected.
• Assist Sales Representatives with resolving problems in relation to customers’ accounts/ statements within 48 hours.
• Reconcile customer accounts on an ongoing basis in order to ensure that discrepancies are promptly addressed.
• Ensure that all correspondence to customers and Sales Representatives are prepared in a timely manner.
• Communicate with customers using the most appropriate methods ( letter, telephone, emails, fax or face to face)
• Collection of customers’ cash/ cheques from Sales Reps, Delivery Contractors and Bearers. Prepares log sheet for submission to the Accounts Receivables Clerk for daily lodgement.
• Log sheet for collections made should be placed on each Sales Rep file accordingly.
• Ensure that payments received from customers are applied to the accounts within 24 hours.
• Ensure that credit notes, debit notes and cash are applied to the accounts on a timely basis.
• Manage and control accounts in arrears and notify Sales Representatives and Supervisors of accounts on hold until situation improves.
• Visit customers as required to address specific issues, which may arise from time to time. Prepares written report for submission within 3 working days after the visits to the Senior Credit & Collections Officer and Chief Accountant.
• Prepare monthly Accounts receivables age listing Reports for submission to Sales Representative and Managing Director.
• Print customers’ monthly statements, batched according to Sales Representatives for dispatch within 14 working days after the month ends.
• Participate in month end processing activities and stocktaking exercises, which are compulsory duties of the position.
• Performs any other related duty that may be assigned from time to time.

 Qualifications and Experience

• Completed ACCA Level 1 or Undergraduate degree in Accounting, Finance, Business Administration or equivalent qualification.
• Minimum of one (1) year customer service experience.
• Minimum of two (2) years’ experience in credit control or debt management. 
• Proficient in the use of computer applications and accounting software, including Microsoft Excel and Word. Working knowledge of ACCPAC would be a distinct advantage
• Excellent analytical, negotiating and investigative skills 

Special Conditions Associated with The Job:

• Required to work beyond normal working hours from time to time
• Visits customers as required to address specific issues which may arise

Qualified applicants are invited to email their application letter and resume no later than May 17, 2024.

We thank all applicants; however, only shortlisted candidates will be contacted.