IT Support Specialist

The position is responsible for the daily operation of the IT Department and provides support to user departments to ensure hardware, software, network and all IT needs are met.

Objective

The position is responsible for the daily operation of the IT Department and provides support to user departments to ensure hardware, software, network and all IT needs are met.

Responsibility:

Supervision

• Responsible for the daily operations of the Information Technology Department

Maintenance of hardware

• Conduct review of existing hardware to ensure its suitability and compatibility with software.

Maintenance of software

• Provide support to all user departments to ensure relevance of software, inclusive of upgrades and customization

Network

• Ensure that the Network communication is secure and efficient.
• Implement improvement to communications System in keeping with improvement in technology.
• Provide updates on changes in technology.

Database network management

• Routine database and system backup
• Adequate backup and disaster recovery program to be documented and in place.

System development

• Examine new areas/services that IT can utilize to improve service or efficiency.
• Launch at least two new products/services each year.

Required Education/Expertise/Skills:

• Bachelor's degree in IT field.
• Good customer service skills
• Scheduling skills
• Good organizational skills.
• Ability to attend to details.
• Good oral and written communication skills.
• Ability to multi-task
• Ability to motivate staff.

Required Experience:

• Minimum 2 years of work experience stores facility.