Human Resource Officer

Human Resource Officer

Nature of Employment - Permanent Full Time

Department - Operations

Location - Head Office, St. Andrew & Factory, St. Thomas

Directly Reporting To  - General Manager

Indirectly Reporting To - Managing Director

Purpose of the Position

• Provide HR leadership and guidance as well as continuously develop and implement human resources plans [organizational development and continuous evaluation of structure], programs and policies to ensure the human capital issues are aligned with the organizational goals
• Manage the day-to-day human resources functions for the business – recruitment & retention, training and development, employee relations and culture building, compensation and benefits, performance management, health and safety, HR Information Systems and records management to foster positive employee relations and optimize workforce productivity and the company's overall success.

Duties & Responsibilities

Recruitment, Selection and Onboarding

• Manage the human resources planning process to determine the Company’s long-term staffing needs by:

1. Discussing the HR needs with senior & department managers
2. Preparing manpower forecasts to plan employment needs

• Source candidates through various channels, such as job boards, social media, and industry networks.
• Shortlist candidates for staff based on available applications
• Conduct interviews and assessments to evaluate candidate suitability.
• Coordinate the hiring process, including job offers and negotiations.

• Facilitate orientation sessions to introduce new hires to company culture, policies, and procedures.

• Ensure probationary reports are completed in a timely manner to ensure confirmation of employees in permanent employment.
• Assist managers with the preparation of Job Descriptions
• Conduct background/reference checks for all new hires.
• Prepare new hire packages – to include: - Health Scheme, Group Life Insurance, confidentiality, intellectual property documents, orientation schedule, job description etc.
• Ensures new hire[s] submit the appropriate documentation required for completion of personnel files.
  • enrollment in the Health Scheme, Group Life Insurance, payroll and Pension plan.
  • completion and signing of confidentiality agreement, employee disclosure and intellectual property documents where applicable.
  • Completion of personnel files.

• Ensure all documents are processed accurately and timely as they relate to new hires:

Training & Development

• Conduct training needs assessments for employees.
• Collaborate with external training providers to identify requisite training courses for employees..
• Monitor and evaluate the effectiveness of training initiatives.
• Support career development through mentorship and professional development opportunities.

Employee Relations

• Mediate and resolve conflicts among employees.
• Address employee concerns, grievances, and feedback.
• Monitor and promote a culture of diversity and inclusion.

Staff Welfare & Benefits

• Coordinates the company’s benefits programs - uniform allowances and administration, health scheme, pension, group life insurance, vacation schedules,
• Communicate benefits information to employees and address inquiries.
• Coordinate with benefit providers and resolve issues related to employee benefits.
• Prepare employee service letters for signatures – banks, embassies, references
• Assist with the company’s Recognition and Rewards programs.
• Collaborate with the relevant persons in planning all staff (motivational) functions.

Performance Management

• Manage the performance appraisal processes.
• Collaborate with senior managers to set performance goals and expectations.
• Collaborate with senior managers to develop and implement performance improvement plans (PIP) when necessary.
• Provide guidance, and in some instances re-training/training, for the Appraisers and/or Appraisees to ensure a clear understanding of the objectives of the Performance Appraisal process.
• Ensures performance appraisals are accurately completed to meet set deadlines.

Safety and Compliance

• Collaborate with the safety department to maintain a safe working environment.
• Investigate and address safety-related concerns or incidents.

• Keep abreast of changes in safety regulations and labour laws
• Ensure that policies align with industry standards, benefits laws, data protection and privacy regulations and legal requirements.
• Educate employees on policy changes and ensure compliance.

 Information and Records Management

-        Maintain all HR document to ensure confidentiality, easy access and retrieval.

-        Record and track attendance, leave utilization, and other relevant information.

-        Ensure compliance with data protection and privacy regulations.

-        Maintain the department’s filing system for all permanent employees  

Required Qualification, Experience, Knowledge and skills

-        Undergraduate degree in Human Resources, Psychology, or a related field

-        Professional HR certification is desirable.

-        Minimum of Two (2) years’ experience in a similar capacity preferably in a  manufacturing or industrial environment.

-        Sound working knowledge of labour laws, human resource policies, practices and procedures, and employee relations initiatives.

-        Knowledge of HRMIS software specifically regarding HR data input and payroll processing.

-        Knowledge of safety regulations within an industrial environment

-        Strong interpersonal,  communication and customer relations skills

-        Be approachable, empathetic, and able to handle sensitive issues tactfully

-        Strong organizational skills and an eye for detail

-        The ability to adapt and manage change effectively

-        Uphold high ethical standards and confidentiality

-        Capable of working in a fast-paced environment with demonstrated ability to handle multiple/competing tasks and demands.

-        Proficiency with MS Office (Word, Excel, PowerPoint, Visio)

Key Performance Indicators

-        Ensures all assigned responsibilities and objectives are achieved on a timely basis and in compliance with the company’s policies, practices and procedures

-        Operates in an objective and transparent manner and sets high work standards.

-        Confidentiality, integrity and professionalism are displayed in the execution of duties and personal conduct.

Working Conditions          

-        The job is based on a minimum forty-hour work week; however, the nature of the company’s business will require flexible working hours during the week and possibly on weekends and public holidays.

-         Standard office  & Factory Environments

-        Limited travel to other locations.